Web Application Not Loading & Inference Endpoints Hanging

Incident Report for Vellum

Resolved

This incident has been resolved.
Posted Apr 16, 2025 - 21:25 UTC

Monitoring

We believe this to be resolved, but are closely monitoring the situation to ensure services remain healthy.
Posted Apr 16, 2025 - 18:33 UTC

Investigating

We are actively investigating reports of the Vellum web application not loading and inference endpoints hanging. We will be posting updates as we have them available here.
Posted Apr 16, 2025 - 18:17 UTC
This incident affected: Web Application & APIs, Predict Endpoint, and Documents Endpoint.