Increased error rate and latency on API, app failing to load

Incident Report for Vellum

Resolved

This incident has been resolved.
Posted Jun 11, 2025 - 17:54 UTC

Update

We are continuing to monitor for any further issues.
Posted Jun 11, 2025 - 17:53 UTC

Monitoring

API requests to the predict endpoint is experiencing increased latency as we roll out the remaining fixes
Posted Jun 11, 2025 - 17:18 UTC

Update

The new fix is rolled out, we are continuing to monitor the situation
Posted Jun 11, 2025 - 17:04 UTC

Update

App should be back online, but with degraded load times as we migrate traffic over to the new infra
Posted Jun 11, 2025 - 17:02 UTC

Update

We are aware of reports of application failing to load as we implement infrastructure level changes
Posted Jun 11, 2025 - 16:20 UTC

Investigating

We are currently investigating this issue.
Posted Jun 11, 2025 - 15:51 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Jun 11, 2025 - 15:29 UTC
This incident affected: Web Application & APIs, Predict Endpoint, and Documents Endpoint.
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